Privacy Policy

Effective Date: [Date]

Heave Ho Coffee Co. ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way, including through our SMS marketing program.

1. Information We Collect

a. Personal Information We may collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, opt-in to our SMS marketing program, or contact us for any reason. This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information

b. Automatically Collected Information When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders
• To send you order confirmations and updates
• To send you promotional and marketing communications, including SMS messages
• To respond to your inquiries and provide customer support
• To improve our website and services
• To personalize your experience on our website
• To comply with legal obligations and protect our rights

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping companies)
• Third parties to whom you explicitly ask us to send your information
• Law enforcement or regulatory agencies if required by law

4. Your Choices

a. Opt-Out of Marketing Communications You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in those emails. To opt-out of our SMS marketing program, text "STOP" to the number from which you received the message.

b. Cookies Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect the functionality of our website.

5. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with the effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Heave Ho Coffee Co. 

2240 main St. unit 22

Chula Vista, CA 91911

Hello@heavehocoffeeco.com

(619) 889- 8149